Acceptable:
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Minor body dents, typically those caused by door-to-door contact, provided that:
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less than 13mm (1/2") in diameter - maximum one dent per panel to maximum of two dents per vehicle for vehicles up to 2 years old and four dents for vehicles over 2 years.
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if more than two or four dents exist the most severe should be repaired.
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Light surface scratches not through the top coat which can be removed by polishing/touch up.
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Any chipping of paint work that can be attributed to normal usage (e.g. chips caused by stones flying off public road surfaces), provided that it does not penetrate the vehicle base coat nor show signs of corrosion.
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Previous repair up to an acceptable standard.
Not Acceptable:
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Dents on swage lines or folder edges. Dents on high profile panels (i.e. bonnets/wheel arches, etc).
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Previous body repairs and paint rectification if there is evidence of Paint ripples, preparation marks, visible overspray, masking lines or excess dirt in paint. Excess paint chips which detract from the overall appearance of your vehicle, or panel.
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Poor colour match
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Any excessive chipping of paint work arising from non-public road use e.g. gravel drives, industrial sites or private roads.
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Any chipping of paint work and scratching that has penetrated the base coat and/or has caused corrosion of any kind which cannot be polished out.
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Industrial chemical fall out or other forms of contamination.
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Body panel misalignment not consistent with manufacturer’s finish.
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Under-body damage affecting the structural integrity of your vehicle or warranty.
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Damaged aerials. Drilled holes for telephone aerial fittings where the aerial has been removed.
