A. Let us know and we'll calculate your individual settlement figure.
There will be a settlement fee involved, depending on your contract.
That fee is:
Advance:
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£200 if settled within the 1st year of taking out your agreement.
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£150 if settled within the 2nd & 3rd year.
Finance Lease:
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£ 300+ VAT if settled within the 1st year of taking out your agreement.
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£200+ VAT if settled within the 2nd year of taking out your agreement.
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£100+VAT if settled within the 3rd year of taking out your agreement.
Please note, if you are purchasing your Chrysler, an 'Option to Purchase' fee will be included in this settlement figure. To find out how much your 'Option to Purchase' fee is, please look at your contract under the 'other financial information' section.
You can contact us by:
Phone: 0870 847 0700
A. You should already have your counter-signed original contract, which we sent with your Welcome Pack when you first took out your agreement. However if you have misplaced it, we'll be happy to send you another print-out free of charge.
You can contact us by:
Phone: 0870 847 0700
A. No, you need to maintain your payments and inform us of your insurance details. Your insurance company will advise you on what to do next.
A. Please visit How do I make a complaint about my finance?
A. Yes. Here's a step-by-step look at what to do, and what happens:
1. Advise us of your request in writing, along with the 3rd party's details.
2. We'll then send a form for the 3rd party to complete.
3. We'll credit check the 3rd party's details.
4. If everything is okay, we'll issue new contracts to you and the 3rd party for your signatures.
5. When we receive these back, and if the account is not in arrears, the transfer will be completed for a fee of £75.00+ VAT.
6. We'll then send a copy of the new agreement and a confirmation letter to the new customer.
A. No one can obtain information on any account without written or verbal confirmation from the contract holder. If you'd like your partner or another individual to have access to your account details, complete the Add a contact person to your agreement form.
A. You can contact Experian on 0800 656 9000, Monday to Friday 9:00am - 6:00pm and Saturday 9:00am - 1:00pm, or email Equifax through www.equifax.co.uk. Please note that there may be a charge for this.