A. Certainly. Just call our collection agents, Jet Logistics, on
0871 230 6670 at least two working days before your previously agreed collection date.
Please note, if you request to change your collection date less than two working days before your pre-agreed collection date, there will be a cancellation charge. To find out what this amount will be, call the number above.
A. A couple of weeks before your agreement maturity date, they will contact you to arrange collection of your vehicle.
A. We normally advise that collection will take place between office hours. However, we can ask the driver to call with an estimated time of arrival. In exceptional circumstances, we may be able to arrange AM or PM collections.
A. No, they only collect the vehicle.
A. This is only possible if you hold an Operating Lease or Agility agreement. For more information, please call Customer Services on 0870 847 0700.
A. No. Someone must be present with the vehicle to carry out the handover and sign the paperwork.
A. He will carry out an appraisal of the vehicle, but he is not a qualified engineer and it will be subject to a further examination by qualified inspectors once it arrives back on site.
A. Contact Customer Services at our De-fleet Administration on 0870 240 1110, Monday to Friday 8.30 - 5.00pm. If an agent arrives later than 7.30pm, you can refuse to hand over the car.