I am not happy with what the driver has put on the Vehicle Inspection Report. What should I do?
 
I don't agree with the invoice I've received for damage/excess mileage. Who can I contact to discuss this?
 
Can you remove my phone kit/ decals?
 
I've left some items in my vehicle that I would like returned. Can you send them back to me?
 
Where does my vehicle go to and what happens to it?
 
 
 
Q. I am not happy with what the driver has put on the Vehicle Inspection Report. What should I do?
A. Call our De-fleet Administration on 0870 240 1110, Monday to Friday 8:30 - 5:00pm. They'll be happy to help you with your enquiry.
 
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Q. I don't agree with the invoice I've received for damage/excess mileage. Who can I contact to discuss this?
A. Contact our De-fleet Administration on 0870 240 1110, Monday to Friday 8.30 - 5.00pm. They'll be happy to help you with your enquiry.
 
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Q. Can you remove my phone kit/decals?
A. No, all phone kits and extras must be removed prior to return. Any holes should be repaired to our Vehicle Return Standards. We will, unfortunately, have to charge for any damage to the vehicle.
Please visit our Vehicle Return Standards to see visual examples of the condition in which your car should be returned.
 
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Q. I've left some items in my vehicle that I would like returned. Can you send them back to me?
A. Certainly. We'll check the vehicle and if the items are there, we'll be happy to send them back. Just call us on 0870 240 1110.
 
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Q. Where does my vehicle go to and what happens to it?
A. The vehicle is returned to our De-fleet centre for inspection and prepared for sale.
 
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